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Chargeback and Dispute Processing Services

Defending cardholder disputes on behalf of merchants is an essential function. The process is typically manual and labor intensive, requiring expert resources that understand how to interpret card brand rules and manage time-sensitive deadlines.

TSYS Dispute Resolution (TDR) delivers industry leading chargeback and dispute processing services that enable you to lower risk, optimize retrieval revenue, reduce costs and enhance merchant relationships. Our investigators act as an extension of your organization, seamlessly and effectively handling the chargeback and dispute process. You can leverage our expertise and innovative systems with no capital investment and receive fast, error-free dispute resolution. With TSYS as your partner, you’ll gain better management and control over your merchant portfolio.

Our expert chargeback and dispute processing team focuses exclusively on the dispute management process, with investigators averaging more than fifteen years of industry experience. They understand how to correctly interpret card brand rules and regulations while delivering an aggressive and successful chargeback defense. With more than three million cases processed and 100 percent accuracy, TSYS is the partner of choice when it comes to servicing your chargeback and dispute processing needs.

We can help you manage all or part of your dispute process. Our broad range of services includes:

Sales draft retrieval requests
Signature storage and retrieval services
Chargeback processing
Pre-arbitration and arbitration
Compliance and collections
Customer service

Customized service options are available based on your specific requirements.

With our exclusive team focus, unparalleled expertise and state-of-the-art technology, TSYS is leading the way in expert chargeback and dispute processing services. Our rich industry experience offers you the know-how required to simplify the process and manage chargebacks and disputes with less risk and more revenue. A service level guarantee, strong, loyal customer base and industry leading customer retention rate have made us the partner of choice for acquirers and their merchants during the last decade.

For more information, please contact your client relations representative or our sales department at (480) 333-7799 or e-mail: acq-sales@tsys.com.



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